Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a request for Upstage Technical Support Center using the options provided.
Submit a request or incident
Submit a request or report a problem.
Required fields are marked with an asterisk*
{"xsrfToken":"ac6b2d7965f7aa9460a1e37c2d8d6fa82a6206a4_lout","branding":{"id":"10","key":"utsc","name":"Enterprise Customer Technical Support","portalBaseUrl":"/servicedesk/customer/portal/10","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/10/9","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#6f50d9","headerLinkHoverBGColor":"#6f50d9","headerBadgeColor":"#6f50d9"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/3b85a1f4-3857-41f5-8312-3440c5484db9/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwOWEyNDljNi0xYzc5LTQxMDAtODdmMS1iMjQyZmVhNDUzZDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNiODVhMWY0LTM4NTctNDFmNS04MzEyLTM0NDBjNTQ4NGRiOSI6WyJyZWFkIl19LCJleHAiOjE3NzYyOTEwOTIsIm5iZiI6MTc3NjI5MDQ5Mn0.pR9Yqpf1jY91nEgz8poJboUN9StxwuVUQN8EuvxB3fQ&client=09a249c6-1c79-4100-87f1-b242fea453d8&mode=fit","logoId":"3b85a1f4-3857-41f5-8312-3440c5484db9","isLogoAvailable":true,"helpCenterTitle":"Upstage Help Center","sharedPortalName":"Upstage Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Upstage Help Center","sharedPortalName":"Upstage Help Center","localeDisplayName":"English (United States)"},"ko-KR":{"helpCenterTitle":"Welcome to Upstage Help Center","sharedPortalName":"Upstage Help Center","localeDisplayName":"Korean (South Korea)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#9ca3af","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/85570c7a-4672-4ff8-8da9-393eed015fd3/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwOWEyNDljNi0xYzc5LTQxMDAtODdmMS1iMjQyZmVhNDUzZDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg1NTcwYzdhLTQ2NzItNGZmOC04ZGE5LTM5M2VlZDAxNWZkMyI6WyJyZWFkIl19LCJleHAiOjE3NzYyOTEwOTIsIm5iZiI6MTc3NjI5MDQ5Mn0.HvDkZhnxusvCH3jTwT33aLLXzdUqM8cTtfkOXLFInUc&client=09a249c6-1c79-4100-87f1-b242fea453d8&height=300&mode=fit","bannerMediaApiFileId":"85570c7a-4672-4ff8-8da9-393eed015fd3","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#000000","hasTopBarBeenSplit":true},"portal":{"id":"10","key":"utsc","projectId":10049,"serviceDeskId":10,"name":"Enterprise Customer Technical Support","description":"<p>Welcome! You can raise a request for Upstage Technical Support Center using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/10","reqTypes":[{"id":"10147","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10320,"iconUrl":"https://get.support.upstage.ai/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[23],"key":""},{"id":"10146","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10306,"iconUrl":"https://get.support.upstage.ai/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[23],"key":""}],"reqGroups":[{"id":23,"name":"General"}],"orderMapping":{"23":[10146,10147]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":10,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CTS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwOWEyNDljNi0xYzc5LTQxMDAtODdmMS1iMjQyZmVhNDUzZDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xMTE4NjUxNDUiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc2MjkxNjkyLCJuYmYiOjE3NzYyOTA0OTIsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.IkUXgSJqRFCSbfyD-WlrbWLFJdNYtuUWqGk3cmQJ4TY","targetCollection":"upload-user-collection--111865145","endpointUrl":"https://api.media.atlassian.com","clientId":"09a249c6-1c79-4100-87f1-b242fea453d8","tokenDurationInMins":20}},"reqCreate":{"id":10146,"projectId":10049,"issueType":{"id":"10146","name":"Submit a request or incident"},"form":{"name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","intro":"<p>Submit a request or report a problem.</p>","instructions":"","icon":10306,"iconUrl":"https://get.support.upstage.ai/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"What are the details of your request?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]},{"value":"10000","label":"No priority","selected":false,"children":[]},{"value":"10001","label":"Urgent","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"duedate","jiraFieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Due date","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/10/create/10146","requestValidateBaseUrl":"/servicedesk/customer/portal/10/validate/10146","calendarParams":{"firstDay":0,"date":"2026-04-16T07:01:32+0900","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwOWEyNDljNi0xYzc5LTQxMDAtODdmMS1iMjQyZmVhNDUzZDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xMTE4NjUxNDUiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc2MjkxNjkyLCJuYmYiOjE3NzYyOTA0OTIsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.IkUXgSJqRFCSbfyD-WlrbWLFJdNYtuUWqGk3cmQJ4TY","targetCollection":"upload-user-collection--111865145","endpointUrl":"https://api.media.atlassian.com","clientId":"09a249c6-1c79-4100-87f1-b242fea453d8","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/10?xdm_e=https%3A%2F%2Fget.support.upstage.ai&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI2ZTMwZDQ0OGRjZWEwYzUxODY2YjdhMWIxZjI4ZmQ5NzY4MWE3OTU3ZGJhYmVmYmRkYjE4ZWJmOGM4OTI5ZTIwIiwiaXNzIjoiZjU1Y2E4ZTAtNjBmMC0zZGEzLWFkY2YtZTBhNTYwNzAxYTU2IiwiY29udGV4dCI6e30sImV4cCI6MTc3NjI5MTM5MiwiaWF0IjoxNzc2MjkwNDkyfQ.GdDFwUk6KkPvSoc9-U5ckWXqRfkNwqA6ofQcPPPCM4c\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImY1NWNhOGUwLTYwZjAtM2RhMy1hZGNmLWUwYTU2MDcwMWE1NiIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL2FnaTR3b3JrLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL2dldC5zdXBwb3J0LnVwc3RhZ2UuYWkifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IkNUUyIsImlkIjoiMTAwNDkifX19LCJleHAiOjE3NzYyOTEzOTIsImlhdCI6MTc3NjI5MDQ5Mn0.JzU-hpfQx7EYFukXpk_xzSEl66Bvs4_-7pBqrUbeBCY\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://agi4work.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://get.support.upstage.ai\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"CTS\\\",\\\"id\\\":\\\"10049\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"CTS\\\",\\\"project.id\\\":\\\"10049\\\",\\\"servicedesk.serviceDeskId\\\":\\\"10\\\",\\\"servicedesk.requestTypeId\\\":\\\"10146\\\"}\",\n \"timeZone\":\"Asia/Seoul\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://get.support.upstage.ai\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}